Selected work
Examples of Work
A selection of engagements where insight, experience and data came together to move the numbers that matter.
Customer Journey
84%
increase in sales
NSPCC1 Jun 2024An evidence-led journey audit that grew the leading fundraising product's sales by 84%
A deep, mixed-method audit of a charity's flagship seasonal fundraising product, turning customer insight into a landslide-winning redesign and measurable growth.
Read the storyCustomer Understanding
Months to Minutes
for actionable HCP intelligence
Novo Nordisk1 Apr 2024Using AI to turn fragmented customer data into strategic advantage
Intellibots, an AI-powered insight layer that brought siloed data into one live, conversational view of every healthcare-professional segment.
Read the storyCustomer Engagement
From in-year income to LTV
using CX as the engine
Prostate Cancer UK1 Feb 2024Turning customer experience into an engine for growth
A three-year Customer Engagement Strategy that rewired operations, insight and engagement so better experiences reliably led to deeper relationships and higher lifetime value.
Read the story